Contact information

K CHONG & V.D YULIANTO

Customer Contact & Support Hub
Storefront: u9mpvb-v1.myshopify.com
Location: Victoria, Australia
At K CHONG & V.D YULIANTO, we prioritize clear communication, swift customer service, and dedicated technical assistance for all your home care and bathroom safety needs. Whether you require installation guidance for our bathroom anti-slip grab bars, sizing details for shower stools, or inquiries regarding bulk mesh laundry bag orders, our team is here to support you.

1. Primary Contact Directory

Reach out to our customer care team using the official business communication channels below. We strive to provide transparent, helpful responses to every inquiry.

Customer Care Email

[email protected]
Direct inbox for order tracking, product advice & customer care.

Official Online Store

u9mpvb-v1.myshopify.com
Our primary e-commerce catalog & checkout portal.

Headquarters & Mailing Address

81-109 Grattan St
Carlton VIC 3053, Australia

Support Operating Hours

Monday – Friday: 9:00 AM – 5:00 PM AEST
Saturday – Sunday: Closed (Email inbox monitored)

2. Specialized Product Inquiries & Assistance

To help us assist you efficiently, please select the inquiry category that best matches your request when emailing our support department:

Product Category Common Assistance Topics Recommended Details to Include
Bathroom Anti-Slip Grab Bars Wall mounting requirements, load capacities, stainless steel finishes, and stud anchor queries. Specify wall surface type (tile, drywall, concrete) and bar length requested.
Shower Stools & Benches Assembly guidance, seat height adjustments, foot rubber grip replacements, and weight ratings. Mention user weight capacity needs or shower cubicle dimensions.
Fine Mesh Laundry Bags Zipper durability, fine mesh density, pack sizes, and delicate fabric washing guidelines. Include order number or specific set configurations.

3. Service Level Expectations (Response SLAs)

Our team is committed to delivering prompt assistance. Our standard response timeframes are structured as follows:

Query Type Target Response Time Resolution Goal
Order Status & Tracking Within 12 to 24 Hours Provide direct carrier tracking and dispatch confirmation.
Pre-Purchase Product Advice Within 24 Hours Provide detailed dimensional specs and fitment advice.
Returns & After-Sales Support Within 24 to 48 Hours Issue authorization return labels or replacement dispatches.
K CHONG & V.D YULIANTO • Contact InformationPage 1 of 2

4. Guidelines for Submitting a Support Request

To ensure your request is handled swiftly by the correct representative, please review our recommended communication guidelines before sending an email:

Order Inquiries

Include your 4 or 5-digit Shopify order number in the email subject line (e.g., "Order Inquiry #1024 - Delivery Update").

Product Fit & Safety Questions

Attach photos or measurements if you have questions regarding wall installation for grab bars or shower stool dimensions.

5. Physical Location & Administrative Headquarters

Our administrative center is located in Carlton, Victoria. Please note that while our office processes paperwork and coordinates fulfillment, customer walk-ins require a pre-scheduled appointment.

  • Postal & Administrative Address: 81-109 Grattan St, Carlton VIC 3053, Australia
  • Merchandise Returns: Please do not send product returns directly to the administrative address without prior authorization and an official Return Merchandise Authorization (RMA) email code.

6. Master Business Contact Record

Keep this contact reference handy for all current and future transactions conducted on our storefront.

K CHONG & V.D YULIANTO - Official Contact Summary
Business Partnership: K CHONG & V.D YULIANTO
Physical Office: 81-109 Grattan St, Carlton VIC 3053, Australia
Customer Email: [email protected]
E-Commerce Website: u9mpvb-v1.myshopify.com
Specialties: Bathroom Anti-Slip Grab Bars, Ergonomic Shower Stools & Fine Mesh Laundry Bags