At K CHONG & V.D YULIANTO, customer satisfaction, personal safety, and hygiene standards are our highest priorities. We strive to provide premium bathroom safety equipment—including anti-slip grab bars and heavy-duty shower stools—alongside durable mesh laundry protection bags. This Return and Refund Policy outlines your statutory rights, return eligibility criteria, and step-by-step procedures under Australian Consumer Law.
1. Merchant Identification & Policy Scope
This policy governs all purchases conducted online through u9mpvb-v1.myshopify.com. For official return inquiries or parcel dispatches, please refer to our legal entity and business address below:
Partnership Legal Entity
K CHONG & V.D YULIANTO
Registered Australian Partnership operating u9mpvb-v1.myshopify.com.
Customer Support Email
[email protected]
Monitored for return requests, claims, and inquiries.
Operations & Returns Facility
81-109 Grattan St
Carlton VIC 3053, Australia
Online Storefront
u9mpvb-v1.myshopify.com
Official web catalog and secure purchase portal.
2. Standard 30-Day Return Window & Eligibility
We offer a 30-calendar-day return policy, giving you 30 days from the date of item delivery to request a return. To qualify for a voluntary return or exchange, your item must meet the following strict conditions:
| Product Category |
Condition & Packaging Requirements |
Hygiene & Safety Note |
| Bathroom Anti-Slip Grab Bars |
Unmounted, unused, in original box with all mounting screws, wall anchors, and instruction manuals included. |
Cannot be returned if installed or altered due to structural safety standards. |
| Shower Stools & Benches |
Unassembled or clean condition, free of soap scum or water marks, returned with original protective wrapping. |
Must pass hygiene check upon receipt at our Carlton warehouse. |
| Fine Mesh Laundry Bags |
Unopened in original sealed polybag packaging with tags intact. |
Washed or used laundry bags cannot be returned for hygiene reasons. |
3. Non-Returnable & Exempt Items
Due to strict health, hygiene, and safety regulations associated with personal care and sanitary bathroom equipment, certain items cannot be returned for change-of-mind reasons:
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Used or Hygiene-Compromised Equipment: Any shower stool, bench, or grab bar that has been exposed to water, soap, or installation marks.
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Custom or Modified Products: Custom-cut safety bars or tailored laundry bags.
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Clearance & Final Sale Items: Products explicitly labeled as "Final Sale" or "Clearance" at the time of purchase.
4. Step-by-Step Return Process
To ensure your return is processed smoothly, please follow our required step-by-step procedure before sending any items back to our facility:
Step 1: Submit Return Request
Send an email to [email protected] with your Order Number, receipt, item details, and reason for return.
Step 2: Obtain Return Authorization
Our team will review your request. If approved, we will issue a Return Merchandise Authorization (RMA) and designated return instructions.
Step 3: Secure Packaging
Pack the item safely in its original packaging. Unauthorized returns sent back without prior approval will not be accepted.
Step 4: Dispatch & Tracking
Ship the parcel to 81-109 Grattan St, Carlton VIC 3053. We strongly recommend using a tracked postal service.
5. Return Shipping Costs & Restocking Fees
Responsibility for return freight costs depends on the reason behind the return request:
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Change of Mind Returns: The customer is responsible for covering all return shipping fees. Initial shipping charges are non-refundable.
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Defects, Damages, or Incorrect Shipments: If you received a defective grab bar, damaged stool, or incorrect item, K CHONG & V.D YULIANTO will provide a pre-paid return label or reimburse postage costs upon claim verification.
6. Refund Processing & Inspection Timelines
Once your returned package arrives at our Carlton warehouse, our quality control team will inspect the item within 3 to 5 business days:
| Inspection Result |
Action Taken & Timing |
| Approved Return |
Refund issued automatically to your original payment method within 5–7 business days. |
| Rejected Return |
If items show signs of installation, wear, or missing parts, the item will be returned to you at your expense. |
7. Australian Consumer Law (ACL) Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
8. Return Policy Summary Table
K CHONG & V.D YULIANTO - Master Return Record
Business Address: 81-109 Grattan St, Carlton VIC 3053, Australia
Return Window: 30 Days from Delivery
Official Web Store: u9mpvb-v1.myshopify.com
