At K CHONG & V.D YULIANTO, we understand that prompt and damage-free delivery is essential when purchasing bathroom safety hardware and specialized home supplies. This Shipping Policy details our handling procedures, packaging standards, transit schedules, and delivery guarantees across all order categories fulfilled from our central Carlton facility.
1. Fulfillment & Operations Center
All orders placed on u9mpvb-v1.myshopify.com are processed, packed, and dispatched directly from our dedicated warehouse located in Melbourne's inner north:
Fulfillment Entity
K CHONG & V.D YULIANTO
Australian Partnership E-Commerce Logistics Hub.
Logistics Support Inquiry
[email protected]
Monitored for shipping updates, address changes & claims.
Physical Dispatch Depot
81-109 Grattan St
Carlton VIC 3053, Australia
Standard Cut-Off Time
1:00 PM AEST / AEDT
Orders placed after cut-off process next business day.
2. Order Processing & Handling Times
Orders are processed Monday through Friday, excluding Victorian public holidays. Processing times vary slightly depending on the specific product dimensions and structural packaging requirements:
| Product Category |
Handling Time |
Packaging & Protection Protocol |
| Bathroom Anti-Slip Grab Bars |
1 – 2 Business Days |
Corrugated protective wrapping to protect stainless steel or textured non-slip finishes from scratching during transit. |
| Shower Stools & Benches |
1 – 2 Business Days |
Heavy-duty reinforced double-wall cardboard boxes with corner bumpers to prevent aluminum frame or seat deformation. |
| Fine Mesh Laundry Bags |
24 Hours |
Compact weather-resistant mailers or multi-pack protective sleeves. |
3. Domestic Delivery Shipping Rates & Delivery Estimates
We partner with premium Australian freight partners, including Australia Post and recognized courier networks, to offer fast, traceable shipping across Australia:
| Service Tier |
Estimated Transit Time |
Shipping Fee Structure |
| Standard Tracked Freight |
2 – 6 Business Days (Metro)
5 – 9 Business Days (Regional) |
Flat rate calculated at checkout based on total cart weight and destination zone. |
| Express Courier Freight |
1 – 3 Business Days (Metro)
2 – 4 Business Days (Regional) |
Calculated dynamically at checkout for priority order dispatch. |
4. Order Tracking & Delivery Notification
Once your order is picked, packed, and scanned by our freight partner at our Carlton depot, an automated confirmation email containing a direct carrier tracking link will be dispatched to your email address.
Tracking Activation
Tracking numbers may take up to 24 hours to display active location scans after leaving our dispatch depot.
Authority to Leave (ATL)
Unless requested otherwise at checkout, deliveries are shipped with signature requirements for high-value bathroom safety gear.
5. International Shipping & Customs Duties
For international orders dispatched outside of Australia, delivery timelines typically range between 7 to 15 business days depending on customs clearance procedures in the destination country:
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Import Taxes & Customs Duties: International orders may be subject to local import taxes, VAT, or customs clearance fees upon arrival. These charges are the sole responsibility of the customer.
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Customs Hold Delays: K CHONG & V.D YULIANTO is not responsible for transit delays caused by foreign customs inspections or border holds.
6. Transit Damage, Lost Packages & Claims Protocol
Because bathroom safety hardware must arrive in perfect structural condition, we enforce a strict inspection protocol for items damaged during transit:
| Incident Type |
Required Reporting & Claim Action |
| Damaged in Transit |
Inspect package upon arrival. If the box or contents (grab bars or shower stool) show exterior damage, contact [email protected] within 48 hours with photos of the outer box and damaged item. |
| Missing / Lost Package |
If your tracking shows no update for over 7 business days, notify customer support so we can launch a formal investigation with the postal carrier. |
| Incorrect Address Entry |
Please verify your delivery address at checkout. We are not liable for non-delivery caused by inaccurate address details provided by the purchaser. |
7. Master Shipping Reference Record
K CHONG & V.D YULIANTO - Logistics Summary
Dispatch Facility: 81-109 Grattan St, Carlton VIC 3053, Australia
Standard Handling Window: 1 – 2 Business Days
Web Store: u9mpvb-v1.myshopify.com
